Customer Journey

More Shoppers, Loyal Customers, Sustainable Returns

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Every $1 spent on CJO brings $84 to the bank

Win them over on all platforms!

100+ Reviews

For 35+ years, we have been helping brands win loyal patrons. Read some of their reviews.

Conversion Rate Optimisation

Ecommerce Marketing

Avocado monthly was struggling to drive conversions with their current traffic inflow. That’s where we stepped in to revamp the UI/UX of their pages as well as implementing other psychological ‘pushes’ to urge traffic to buy. This strategy included the implementation of micro & macro conversion analysis to boost both traffic/referrals and conversions across the brand.

Pulse Pixel
Case Study
34% Response Rate

Pulse Pixel

Umesh Contacted us to help revive his sales pipeline both from an inbound and outbound perspective and we did just ...
read more →

Earn more sustainably with our customer journey optimization.​

Are any of these your problems?

Earn more sustainably with our customer journey optimization.

You can engage your audiences effectively in all touchpoints with our expert help. We will help you get in touch with your market in mobile, social media, and all other channels – you can maximise your potential sales.

You can effectively bring people to do more business with you using properly researched and implemented campaigns. With our conversion optimization, you can ensure better-performing eCommerce marketing.

You can spend your time on other priorities and stop worrying about the highly technical work of managing all communication channels of CJO. We are a senior team of expert marketers that will do the job for you.

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Brands We’ve Worked With

Our Collaborations

We have partnered with the top eCommerce brands in the market, serving as their customer journey optimization manager. Here are some famous businesses we have served.

Customer Journey Optimization Services

Optimizing the Customer Online Journey Sustains Your Clientele.

CJO, unlike CRO, doesn’t remain focused on leading a user to act, but it goes as far as making sure that you are engaging users at all levels. We will make it easy for you to make sure that prospects turn into customers, who turn into return buyers, who turn into fans.

Hire Only the Best for Your Business

Our Awards

We have 35+ years of helping thousands of brands with CJO. And, we have been recognised for our service excellence.

Effective & Sustainable CJO

We will optimize your eCommerce customer journey with the goal of having your brand entice your customers towards loyalty and a lifelong relationship. You can be just like many of our previous clients who have been in their industry for years because of sustainable and effective CJO.


Check Out Our Work!

Read the stories about some of our most successful clients.

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Rip It Up




450+ Signups

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The Sales Consultancy


Digital Marketing Growth


23% Increase in growth

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Pulse Pixel


CRO & B2B Email


39% Conversion Rate Increase

Our Process​

Our tried and tested method to bring you results.

1. Discovery Call

Getting to know each other.

Fill out our contact form, and we will personally reach out to you ASAP, within 24 hours.

Then, we will set up a meeting to get to know you and what our conversion rate optimization services can do for you. 

We will see what has been done, assess what’s going on, and look into the gaps where you could improve.

2. Market Research

Understanding your market.

After we talk about your market and finalise the goals and results that you want to achieve, we will start researching.

We will analyse your users or shoppers and discover how best to convert them on your website.

We will consider their demographics, online behaviour, and other metrics that will ensure we move them to act.

3. Strategising

Creating new possibilities.

We will propose the best possible CRO solutions for your website or online store.

Whether you have to create your website from scratch or refurbish an existing one, we will prepare everything, so the process is seamless and that we can integrate our work with any established systems that you might have.

4. Implementation

Getting things going.

Then it’s time to start optimising your website. And we guarantee that we will do all the heavy lifting for you.

We will implement the design, copy, content, automation, coding, testing, and anything else.

Simply continue focusing on your business, and we will push the pedal as you wait for better results.

5. Analytics & Reporting

Constant monitoring & transparency.

We will send you regular reports to show what’s going on with your website regarding our optimization.

We will equip you with powerful tracking tools so that you are constantly updated on our progress.

And we guarantee that you will receive quick responses from our international team, working 24/7 on your project.

6. Ongoing Optimisation

Reaching the next level.

Once we complete your CRO project, you will be able to constantly convert people with the work that’s been done.

You will enjoy more purchases, better user retention, and greater revenue that will allow you to expand.

We will ensure that we will close your project with an eCommerce site that continues to help you to grow your business.

Why Us?

Customer Journey Optimization Services Customer Journey Optimization Services Freelancer or Inhouse
Cost You get the services of an entire team of senior optimization experts with top-class tools. These can cost as much as our entire team. But a freelancer is just one person and DIY costs your time.
Quality Our seasoned team of conversion optimization experts will make your website shop-worthy. With these options, you are essentially starting from scratch. You can be prone to erratic web building.
Risk We are an established agency in our field. You can be sure that you will convert your users. Your new hire could still be experimenting with CRO. Your website can be at risk of mistakes.
Speed We are an international team. We make sure that work is being done even while you sleep. One person cannot build your website faster than a team that’s spread across the globe.
Convenience You don’t have to manage us. We will do everything for you and all you have to do is enjoy the benefits. With a freelancer or an inhouse employee, you will have to do follow-ups and management.
Results We won’t stop until you get better business results. We can guarantee maximum conversions on your site. A freelancer or inhouse hire cannot accomplish your goals effectively without your supervision.


"The workflow is perfect, couldn't have been better."
CEO and Founder of Pulse Pixel
"We set goals that might seem out of sight, but Kas just wants to crush them."
Charlie Stevens.
CEO,Bullion Box Subscriptions
"I worked directly with Kas in the design of the system."
Alex Loera y Chavez
Head of Digital Marketing, Find Me Up
"They have taken a unique approach to our brand that didn't feel imitative."
Roe Morris
Co-Founder Brutal Buddha
"They are highly expert in their field, but I was most impressed by the service levels and responsiveness."
Simon Matt
CMO of Trackinsight

Frequently Asked Questions​

CRO or conversion rate optimization focuses on data and how a page on your website leads a user to take action. It focuses on elements of your website that you can improve to entice someone to buy the ticket as effortlessly as possible.

On the other hand, CJO or customer journeys optimization focuses on the customer. CJO uses customer journey analysis to map user interactions across several touchpoints.

CJO wants to figure out what works and what doesn’t, implementing only those elements that result in more purchases and return shopping.

CRO tactics such as creating a sense of urgency are a part of CJO, but the difference is in the approach. CRO generally focuses only on in-session conversions, where CJO is about improving the customer journey as a whole.

If you are running a business online via social media or a website, you will have to implement CJO campaigns consistently.

All established businesses with an online presence are using CJO, and if you refuse to do it, you will lose customers to the competition.

You have to implement it to win people and bring them to return to you for their needs frequently. You have to nurture them and turn them into loyal customers of your business.

CJO will help you become a sustainable enterprise, always ready to expand.

Technically, no, but personalization is actually a part of CJO.


If you think about personalization as a tactic, CJO is the strategy.

Far from it.


CJO is a principle that applies just as much across sectors like travel and financial services – wherever there’s a customer journey, there’s CJO and CRO

Not for an eCommerce service provider, and depending on your expertise, you can DIY the process.

However, it takes plenty of time and focus, which you may not have the luxury of if you are a business owner. You are most probably operating on an already packed schedule.

CJO significantly improves people’s understanding of your business.

You will plot and map how users make their way around your site, which is a way for you to get to know them, allowing you to understand what makes them tick. Then, you can make appropriate changes to your site to fit their preferences.

At KAMG we customize your customer journey optimisation, hence, we can’t give you a price until we talk about your unique situation.

Leave your contact details in any of our forms and we will reach out to you for a discovery call.

Yes, you do.

You cannot expect your customers to become loyal to your brand if you don’t actively implement strategies to lead them to have a long-term relationship with you.

You need customer journeys optimization and the best way is to hire a specialist team like KAMG to do it for you. This way, you won’t be burdened by the neverending task and technical work of optimizing the customer online journey.

Customer Journey Optimization Services
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